Customer Experience Growth
Turn every sales, service and commerce interaction into a more consistent, measurable customer relationship.
SAP CX Suite • AI for Retail • Intelligent Architecture
Build commerce experiences that perform beyond launch.
OmniConsulting helps retailers and e-commerce leaders design, implement and operate SAP CX platforms with nearshore delivery strength and practical AI services.
Rabat
Brussels
Paris
Dubai
European strategy. Moroccan execution depth. Middle East presence.Focused expertise
SAP CX and AI services for complex commerce programs.
The strongest commerce programs are not only implementations. They connect customer experience, architecture, data, integration, performance and continuous improvement. OmniConsulting works across that full surface.
The delivery model combines client proximity in Europe and the Middle East with a dedicated SAP Commerce competence center in Morocco.
Scalable Digital Commerce
Build a commerce foundation that supports growth, complex markets, stronger conversion and reliable operations.
AI-Driven Retail Performance
Use AI to improve discovery, personalize offers, enrich product experiences and accelerate customer service.
Enterprise Readiness
Shape the operating model, platform decisions and roadmap needed to scale with confidence across regions.
End-to-end portfolio
One delivery path from strategy to run.
A structured service portfolio for companies that need SAP CX programs to move fast, stay governable and keep improving after launch.
Commercial ambition
SAP CX foundation
AI value layer
Continuous growth
Shape the ambition
Market priorities, customer promise and commercial outcomes.
Design the operating model
SAP CX scope, governance, roadmap and target architecture.
Build the commerce core
Commerce Cloud, integrations, data flows and release readiness.
Activate retail intelligence
Search, recommendations, product enrichment and service support.
Operate for growth
Performance, adoption, training and continuous optimization.
Journeys, discovery and checkout aligned to commercial outcomes.
Unified customer engagement across commerce, service and marketing.
Architecture, governance and delivery capacity built for growth.
AI Value Agenda
Retail growth system
Revenue
+ Growth
Margin
+ Efficiency
Customer
+ Lifetime value
Use cases
Prioritized portfolio
Industrialized AI
Measured impact
AI in retail and e-commerce
Move AI from isolated experiments to measurable retail advantage.
The question is no longer whether AI can be added to commerce. The executive question is where AI creates measurable advantage: higher conversion, lower cost-to-serve, better product decisions and stronger customer lifetime value.
Assisted Discovery Engine
Implement visual search, conversational commerce and semantic discovery to reduce path-to-purchase friction.
Margin-Aware Personalization
Deploy recommendation models that balance customer relevance with inventory health and commercial margins.
Service Intelligence
Augment customer service teams with AI agents capable of resolving complex order, returns and loyalty inquiries.
Operational AI Governance
Establish the technical guardrails, data ethics and ROI frameworks needed for industrialized AI at scale.
The Omni Model
Turn nearshore delivery into a strategic commerce advantage.
Our model is not staff augmentation. It is an operating model for enterprises that need SAP CX transformation to move faster, reduce execution risk and preserve senior business alignment across markets.
Omni model
Strategy proximity + delivery depth
Europe and Middle East
Business proximity
Morocco competence center
SAP CX execution
Continuous optimization
Measured value
Executive control without delivery drag
Keep business decisions close to your markets while scaling implementation through a focused competence center.
Lower transformation risk
Architecture governance, senior review rituals and quality gates make complexity visible before it becomes cost.
Faster commercial response
Shorten the cycle between market needs, release planning, build capacity and platform improvement.
Retail fluency at delivery level
Teams understand the realities of catalog scale, promotions, checkout, service, order flows and omnichannel pressure.
Cost structure built for long-term value
Nearshore economics support sustained optimization instead of one-off implementation peaks.
One accountable partner
Strategy, SAP CX execution, AI enablement and run support stay connected under one delivery model.
Operating model
A controlled operating model for regional commerce transformation.
OmniConsulting combines executive proximity in Europe and the Middle East with a dedicated SAP CX competence center in Rabat. Strategy, delivery, AI enablement and run optimization stay governed as one program, so growth initiatives move with speed, visibility and board-level accountability.
Strategic Steering Layer
Regional market priorities and executive decisions are governed by senior European leadership to ensure business-technology alignment.
SAP CX Delivery Engine
The Rabat competence center provides industrialized SAP Commerce architecture, integration depth and 24/7 release capacity.
Quality & Value Governance
Strict architectural quality gates, senior code reviews and benefit tracking rituals make project health visible at all times.
Unified Support Model
One accountable partner manages the full surface: from initial SAP implementation to continuous AI-driven optimization.
Selected references
Critical e-commerce work for international brands.
Selected companies and brands supported across commerce, retail and digital transformation programs.
Food retail and marketplace commerce
Grocery retail and omnichannel commerce
Building materials and B2B commerce
Consumer goods and direct commerce
Postal services and digital channels
Floral marketplace commerce
Optical retail and customer journeys
Book retail and e-commerce
Industrial supply and B2B commerce
Contact
Start a senior conversation about commerce transformation.
Connect with OmniConsulting for SAP CX, commerce platform, AI retail and architecture discussions across Europe, Morocco and the Middle East.
Morocco
9 Rue Al Khataouat Agdal, Bureau 5, Rabat 10000
Belgium
Henry Dunant 22, N7, Evere, 1140 Brussels
France
66 avenue des Champs-Elysees, 75008 Paris
Dubai
Dubai Silicon Oasis, Dubai, United Arab Emirates